Credit Controller

Credit Control / Sales Ledger Clerk (Temporary - 3 Months)

The Best Connection are currently recruiting for a Credit Control / Sales Ledger Clerk to join one of our prestigious client's Head Office based in Sutton-in-Ashfield.

Please note: This is a temporary role for approximately 3 months, with further details to be discussed at interview stage.

The Role

This position is responsible for implementing and managing credit control procedures in line with company policy. You will ensure accurate invoicing, secure payment processing, and effective credit risk management.

The role focuses on minimising bad debt, maintaining fully reconciled ledgers, and supporting commercial growth through proactive account management. You will build strong customer relationships, resolve queries efficiently, and collaborate with internal teams to maintain high service standards.

Key Responsibilities

Sales & Invoicing

• Collate and distribute weekly sales figures
• Process manual invoices and handle bespoke invoicing for complex orders
• Communicate with customers to ensure timely payments
• Apply courier recharges (UPS, TNT, FedEx) to customer accounts

Credit Control & Payments

• Process credit/debit card payments in line with PCI and GDPR regulations
• Support customers with payments and pricing queries
• Produce weekly credit costing and reports
• Cross-reference and input credit notes, resolving any account queries
• Perform daily credit card reconciliations
• Input specialist pricing where required

Customer Account Management

• Maintain daily communication with UK and Ireland customers via phone and email
• Assess credit risk for new customers and vet incoming orders
• Monitor held orders and manage customer credit limits
• Allocate cash to customer accounts and support daily banking processes
• Maintain reconciled ledgers and prepare debt files where necessary
• Liaise with solicitors and agencies regarding legal cases

Debt Collection & Risk Management

• Carry out debt collection activities via calls, emails, and letters
• Resolve account discrepancies and after-sales issues
• Work with the Credit Control Manager to monitor DSO targets and potential bad debts

General Administration

• Manage the general accounts inbox
• Monitor undelivered digital documents and resolve issues
• Support the wider team with ad hoc administrative tasks as required

Person Specification

Personal Attributes

• Confident, professional, and diplomatic communicator
• Approachable, collaborative, and team-focused
• Highly motivated with a positive and enthusiastic attitude
• Empathetic yet assertive when required
• Exceptional attention to detail and accuracy
• Well-organised with a methodical approach
• Able to meet deadlines and work towards targets
• Flexible and adaptable, with the ability to manage workload effectively
• Resilient under pressure and able to work independently or as part of a team

Skills & Experience

• Strong numerical ability with proven practical application
• Proficient in Microsoft Office, particularly Excel and Word
• Excellent planning and organisational skills
• Experience in credit control and/or customer service
• Strong problem-solving skills and the ability to resolve issues efficiently
• Excellent written and verbal communication skills
• Ability to multitask and prioritise effectively in a fast-paced environment

Hours & Pay

• Working Hours: 8:00am - 4:30pm (flexibility available, e.g. 8:30am - 5:00pm)
• Pay Rate: £13.24 per hour (starting at Band/Level 1)

The Best Connection is acting as an Employment Business in relation to this vacancy.